Article: “Enhance consumer experiences by tuning in to table service” (May 2005)

"One key research finding was that exceptional table service and a quality restaurant experience go hand in hand; in fact, customers who rate their experiences as "excellent" also report they have had excellent table service.

The study, sponsored by American Express, queried 600 restaurant operators and 1,000 customers about recent dining experiences. Overall, the study found that operators and their customers have different perceptions about the importance of service and the factors that make up a quality service experience. Understanding and acting upon this finding is critical for restaurant operators, because diners are not likely to frequent restaurants where they aren't satisfied with the quality of service."

LookSmart's FindArticles – Enhance consumer experiences by tuning in to table service
(Nation's Restaurant News, May 9, 2005)

WaiterBell Angle: The study highlights what is one of the most important factors to a customer's dining experience, table service. The WaiterBell system helps improve table service for all types of restaurants by empowering the customer and preventing service gaps.


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