Research: Restaurant operations white paper – focus on excellent service to get ahead – (Nation’s Restaurant News, Jan. 2005)

excerpt:
"As the restaurant business grows increasingly crowded, the pressure is on for operators to stay one step ahead of their competition, providing exemplary service that rewards their establishments with strong sales, repeat customers and positive word-of-mouth. 

Exceptional restaurant service is no longer just friendly greeters, easy parking and clean bathrooms, according to a recent study conducted by Nation's Restaurant News. While these elements put a dining establishment "at par" with industry standards, exceptional service is that which goes above and beyond these directives, customers say."

full article:
LookSmart's FindArticles – Restaurant operations white paper: focus on excellent service to get ahead
(Nation's Restaurant News, Jan 31, 2005)

WaiterBell Angle: This study shows that restaurants need to continue innovating and providing higher quality service to their customers. The WaiterBell system helps restaurants exceed customer expectations and maintain a distinct competitive edge.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: