Website: Archived articles about customer service at

sample titles:
“Customer Service – Panacea Or Placebo”
“The Decline of Service Etiquette”
“Remarkable Hospitality – The Road Map To Excellence”

excerpt from “Service = Respect” By John Bowerman-Davies:

“So why is it that restaurant owners spend buckets of money designing great new looks, concocting fabulous menus, hiring the best chefs in the universe (this week anyway), and then spend minimal time and money on the waitstaff. Not too many restaurant clients will meet the owner or the chef, but they will ALL meet some of the waitstaff. Doesn’t it make sense to invest some time, energy and money in these folks?”



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