“Highly satisfied customers visit restaurant chains more frequently, recommend them more often and spend more money compared to customers who experience low levels of satisfaction at quick service and family/casual dining chains, according to the J.D. Power and Associates 2004 Restaurant Satisfaction StudySM released today…Overall restaurant satisfaction is based on customer dining experiences in four factors that are closely rated in importance: environment, 24%; meal, 30%; service, 26%; and cost, 21%.”
WaiterBell Angle: This study explains the components of customer satisfaction for diners and how it affects restaurants. We believe that WaiterBell increases customer satisfaction at a restaurant, which translates into more business. We hope that chain restaurants will seriously consider the WaiterBell system and enhancing the dining experience by empowering customers when they need it most.