Article: “Singapore Counts on Undercover Diners to Expose Poor Service” (Mar.2006)

excerpt:
"Singapore, known for its cheap and plentiful hawker food, is concerned slipping service standards will cause the city- state to lose out to other regional tourist destinations including Hong Kong. Improving service standards may help the government meet its target of tripling tourism receipts to S$30 billion ($18.5 billion) by 2015 and lead to faster growth and more jobs"

"People say that service is not so good in Singapore,'' Chan Soo Sen, minister of state for education and trade and industry, told a group of managers of restaurants and pubs at Jumbo Seafood Restaurant. "Hong Kong is a real competitor.''

link: "Singapore Counts on Undercover Diners to Expose Poor Service" by Yoolim Lee (Bloomberg, Mar.17, 2006)

WaiterBell Angle: This article shows how poor restaurant customer service can negatively affect the economy of a nation. The WaiterBell system is designed to help enhance restaurant table service and improve customer satisfaction.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: