Reasons restaurants lose customers:
Customer dies 1%
Moved away 3%
Influenced by friends 5%
Lured away by the competition 9%
Dissatisfied with product 14%
Turned away by an attitude of indifference
on the part of a company employee 68%
Source: THE PRYOR REPORT, Vol. 10, No. 4a
ed note: Many web sites refer to these statistics, however I have not been able to find the original source or the date it was published. Statistics are interesting nonetheless.
WaiterBell Angle: I believe that when a restaurant installs the WaiterBell System, they are making a statement as a restaurant that the customer is important. It also empowers the customer if there is even the accidental impression of indifference on part of the employee.