Article: “CEO wish lists: labor savers, hiring wizards, experience enhancers” (2005)

excerpt: 

"He also professed an interest in technology to help his chain "customize the guest experience" and help it help guests "better manage their [dining] time."

Sinelli said he was looking for technology to "help train the guests about our concepts." "Where we really could use the help [of technology] is with the guest experience," Rivera said."

source: "CEO wish lists: labor savers, hiring wizards, experience enhancers" by Alan J. Liddle (Nation's Restaurant News, 2005)

WaiterBell Angle: The WaiterBell system is an effective use of technology to help guests manage their dining time and enhance the guest experience. Empowering the diners to signal for issues that affect their dining time (e.g. check, additional orders) helps save time for both the restaurant and the customer.

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