Article: “Raising the Bar: Is the service at restaurant bars up to dining-room standards?” (May 2002)

excerpt:
"Selecting a variety of casual chains and independents around the country, we sent our scouts—all of them consumers, not media types— out to eat, asking them to pay particular attention to how the service they received at the bar measured up to what diners in the dining room were getting. All we wanted to know was: Is bar service up to the level many restaurateurs say it’s reached?

Well, yes and no. In most cases, our scouts found service at the bar to be as friendly and prompt—and sometimes even more so—than what they’d expect at a table.

Once settled at the bar, most of our scouts rated the bartender’s proximity a big plus (though, being stuck behind the bar, they hardly have a choice not to be close by.) “There’s something pretty nice about having your ‘waiter’ constantly in front of you,” reports our scout of dinner at a Chevys Fresh Mex bar."

source: "Raising the Bar: Is the service at restaurant bars up to dining-room standards?" by Suzie Amer (Restaurant Business, May, 15 2002) (pdf format)

WaiterBell Angle: The piece is part of a larger group of articles on restaurant customer service from a 2002 issue of Restaurant Business. A chart that is not shown here, gives a breakdown of their investigation of restaurant bar service.

The comment of "pretty nice about having your ‘waiter’ constantly in front of you" is the comfort and peace of mind WaiterBell provides guest. WaiterBell sits on the table unobtrusively until needed, empowering the customer to signal for assistance at any time.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: