Article: “Customer paging, table management systems grow up” (Apr.2006)

"While customer paging and table management systems have long been widely available within the restaurant sector, both technologies have become increasingly sophisticated, with a myriad of integrated features and functions that now are almost standard.

"Although there is some interest in basic systems, more customers in the table-service segments are implementing comprehensive systems in an effort to" enhance customer service, cultivate customer loyalty, increase overall operating efficiencies and maintain a sharper competitive edge, said Doug Crisafulli, director of marketing for Boca Raton, Fla.-based JTECH Communications Inc.

source: "Customer paging, table management systems grow up" by Julie Ritzer Ross (Nation's Restaurant News, Apr.2006)

WaiterBell Angle: This article covers some of the companies and restaurants using technology to enhance customer service and streamline operations. Despite all the features in the systems described in this article, customer empowerment is not one of them.

WaiterBell does not offer the myriad of features, but instead focuses on a missing component of full service dining: empowering the guest to discreetly, reliably, and effectively request assistance. WaiterBell is an affordable, standalone solution that does not affect or require integration into any proprietary restaurant management system.


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