Article: “The Sweetest, Most Important Sound In The Customer Service Experience” (May 2006)

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excerpt:
"Remembering your frequent customers’ names may sound like a tiny thing to you, but I believe you can escalate the customer service experience of your customers by implementing one new policy, creating a way to remember those names, then providing your employees with training. Finally, hold them accountable for their actions.

Your customers will be pleasantly surprised and the real benefit to you will be customers who become more loyal to you, then brag about their experiences to others who might become your customers."

source: "The Sweetest, Most Important Sound In The Customer Service Experience" by Glenn Ross (May 2006)


WaiterBell Angle
: Here is a simple thing that can have a significant impact on restaurant customer service. Learning the name of a customer and remembering it on their next visit helps the guest feel valued, increasing their satisfaction with the dining experience.

WaiterBell is also a simple idea that has a significant impact on restaurant customer service. When a restaurant uses WaiterBell, the restaurant is telling the customer that it trusts them and that they are highly valued.

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