Article: “Inside the House: Giving Good Phone” [Reservations] (May 2006)

excerpt:
"As you probably know by now, a positive dining experience is a two-way street between the diner and the establishment. And the first step toward that is a phone call you make when asking for a reservation. Sounds simple, right? It is. But anyone who has ever fronted the phones at a restaurant can tell you that some callers are better than others. Here are some tips to make you one of the better ones:

Avoid calling for reservations during lunch and dinner rushes (between 11:30 a.m.-1:30 p.m. and 6-9 p.m., respectively).

Remember the scene at the last busy restaurant you visited? All these people milling about near the host stand, waiting at the bar, walking to their tables, checking and retrieving their coats?"

source: "Inside the House: Giving Good Phone" by Nadya S. Nikiforova (DCist, May 10,2006)

Happy Eating.

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