Blog Post: “Waitstaff can make all the difference — or so it seems” (May 2006)


"…That is until a party of 5 appeared and the Italian waiter was so fawning he virtually sat with them while the other waiter was out of his league trying to keep everyone else happy. We sat and sat and sat.

Finally we had to speak out to get his attention and a check. Silent signals just didn't work.

I won't go back and it's too bad because the food is very good. But the frustation trying to get it served isn't worth it."

source: "Waitstaff can make all the difference — or so it seems" by Deborah S. Hartz (From the Test Kitchen, May 26, 2006)

WaiterBell Angle: The author of this post, Deborah S. Hartz, is the food editor for South Florida's Sun-Sentinel newspaper. As you can see, the power of internet tools makes it easier than ever for your customers to publish their dining experiences for everyone to see (and find).

Ms. Hartz's experience may have been due to a mistake, a miscommunication, or atypical of the customary service at the restaurant, however you don't get a second chance to make a first impression. Restaurants can prevent experiences like Ms. Hartz with WaiterBell, a service safety net for both the customer and the waitstaff.

Imagine how Ms. Hartz experiences would have been different with WaiterBell at the restaurant and what she would have written instead in her blog. WaiterBell is always working for you, your staff, and your customers.


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