Since 1997, the Electronic House Call (EHC) has been my way to share personal observations, insights and general items of interest to the hospitality community. It is a short format that can be read in just a couple of minutes (who has time to digest pages of text anyway?)
Here is a sample excerpt taken from Electronic House Call #435 (6/2/06):
I recently received a note from long-time subscriber Bill Vronsky, owner of The Mill Restaurant & Pub in Cobourg, Ontario, Canada. He wrote:
…The most impressive thing for me though was the small detail stuff that they do for their customers – things that you don't even know are going on around you unless you are watching for it. Water glasses were filled by one server, another made sure the bread was filled. When my friend went to the washroom, someone refolded her napkin and I never even noticed them doing it."