"About 80 percent of the complaints I get about restaurants from readers have to deal with how they're treated. Here's one example sent to me earlier this week:
If I have a bad or subpar experience at a restaurant, what is the best way to handle it?"
Update 6/14/06: A follow up post by Michael Bauer on the subject:
"Saturday's post about a reader whose letter went unanswered, sparked several responses from people in the business. The theme is: They want your complaints, they really do.
As a restaurant critic, I feel like I'm straddling a line, with the restaurants on one side and the consumer on the other…"