A Tale of Two Top 10 Lists about Restaurant Customer Service

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Ten Commandments of Customer Service

excerpt:
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but recommend you to friends and associates.

source: "Ten Commandments of Customer Service" by Susan A. Friedmann (RestaurantEdge.com)

The 10 Biggest Myths of “Customer Service"

excerpt:
"And if you pay enough attention, you start to see subtle patterns, trends and evolutions occurring in hospitality management theory and practice. And in case you haven’t noticed, a sea change of new behavior is in full swing right now. I’d like to outline and possibly debunk 10 customer service myths that used to hold water in our industry and now are losing value as operating principles."

source: "The 10 Biggest Myths of “Customer Service” by Jim Sullivan (Sullivision.com, 2003) [.doc file]

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