"We know three things about staff retention:
1. The cost of replacing a staff member is typically at least $2,500, and the cost of replacing a manager generally costs upward of $15,000.
2. The average turnover rate in the industry is 165 percent per year.
3. The favorite lament about staffing is, "You just can't find good help these days."
I've been hearing the same story for 30 years. Enough already. You can find and keep good help if you stop investing in turnover and start investing in retention. So forget the cliches. Here's how to radically improve retention with a Six Sigma approach–the quality-oriented philosophy that drove GE for years–to personnel management…"