Press Releases: Zagat.com’s Message about Service

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excerpts:
Chicago
Service – The Weak Link: As with most cities Zagat surveys, service is the number one dining irritant of Chicago’s restaurant goers, cited by 77% of all surveyors. In comparison, noise (8%), prices (4%), and poor food (4%) come in far behind.

Atlanta
Service – The Weak Link: As with most American cities, the vast majority of Atlantans found poor service to be the most irritating factor in the local dining scene. Sixty-three percent of all dining-related complaints were about service, compared to only 14% about noise, 6% about prices, 6% about food, and 4% about parking and traffic.

Texas
Service—The Weak Link: As with most American cities, an overwhelming percentage of Texans found poor service to be the most irritating factor in the local dining scene. Seventy-eight percent of all dining-related complaints were about service, compared to only 8% about noise and 4% about prices.

sources:
“Zagat Releases 2006/2007 Chicago Restaurants Guide” (ABC7Now.com,Jul.20,2006)
“Zagat Releases 2006/2007 Atlanta Restaurants Guide” (Zagat.com,Jun.21,2006)
“Zagat Releases First Statewide Texas Dining Guide” (Zagat.com,Apr.7,2006)

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