Article: “Service with a smile? First you need the smile” (Aug.2006)

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excerpt:
“As the economy booms across Alberta, businesses of all kinds are riding the wave and seeing new levels of prosperity. But perhaps no industry faces the kind of challenges the restaurant industry faces.

Boom times are often the stereotypical catch-22 scenario for restaurants. When the economy is doing well, people tend to eat out more often as levels of disposable income rise. It’s good business for restaurants and several across Grande Prairie have been winning national and North American awards for sales.

But the good times have also had another severe impact on the industry as the most common sight at local restaurants is not the menu, but the Help Wanted signs. Longer waits are more common, and stories abound of reduced hours and service.

Keeping up with the good times has become a full-time business in itself for some restaurants and the labour shortage is forcing some to become very creative…”

source: “Service with a smile? First you need the smile” by Darrell Winwood (Daily Herald-Tribune, Aug.1,2006)

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