Research: Hospitality Technology’s “2006 POS Scoreboard – Rating Top POS Systems”

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excerpt:
“Now in its third year, the POS Scoreboard offers the industry’s only ranking of the top foodservice point-of-sale software companies based on company size, number of installations and user satisfaction.

…How do POS software systems compare in the opinion of foodservice operators? The user satisfaction scores offer charts and analyses of how systems fared in the criteria deemed most important by the operators themselves.”

source: “2006 POS Scoreboard – Rating Top POS Systems” (Hospitality Technology, 2006) [pdf, free registration req.]

Free: Restaurant Industry, Hospitality, and Foodservice Discussion Forums

If you would like to hear how others in the restaurant, hospitality, and foodservice industry feel about a topic, then visiting and/or participating in a discussion forum can be very helpful. While there are some fee-based membership forums for restaurant owners, here are some message boards where restaurant folks are talking for free:

Foodservice.com’s Industry Discussion Forums

sample forums:
Restaurant Biz Talk
TechTalk – Restaurant POS / Software
Chefs and Cooks Corner

Chef2Chef’s Professional Community Forums

sample forums:
Ask a Chef! Get an Answer!
Restaurant Equipment Forum
Wine Beer Spirit and Beverage Forum

Topix’s Restaurant Management Forum
Restaurant Report’s “The Great Debates” and “Question & Answer
StarChefs’ Message Board

ChefTalk’s Cooking Forums
Atlanta Cuisine’s Restaurant Talk

Resource: Restaurant & Catering Australia’s Technology Update

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This section of Australia’s Restaurant & Catering association web site offers free restaurant technology articles and a free 70 page technology roadmap report.

Report: Technology Roadmap for the Restaurant & Catering Industry
:

Restaurant & Catering Australia has, with funding support from Ausindustry, has developed a TECHNOLOGY Roadmap for the restaurant and catering industry. This Roadmap has considered, through consultations throughout Australia, the needs of restaurateurs and caterers and has arrived at eleven recommendations as to the way forward to achieve greater take up of technology.

Sample Summaries of Articles:

March/April 2005 – SALE AWAY – A POS system is a valuable tool to keep orders charged, stock counted and customers satisfied

May/June 2005 – CALL TO ORDER – The must have accessory by the wait staff is electronic order pads but are these handheld units as functional as mounted terminals?

May/June 2005 – UPDATE YOUR WEBSITE – An Auckland restaurant has found that an out-of-date website can be very expensive.

link: Restaurant & Catering Australia’s Technology Update (scroll down for articles and report)

Newsletter: “MarketBrief” from AMEX/Technomic, Inc.

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excerpt:
“For full-service restaurants, an increased focus on strategies that drive check averages, such as promoting sides, appetizers, desserts and adult beverages can help to drive not just revenue growth, but also profitability, as many of these items have higher average margins than do the main entrées. Align the incentives of servers and line managers with selling activities that will drive profits.

For those not in the Top 100, unit growth remains important to drive to a position of better economies of scale. In addition, look hard at opportunities to improve processes in the back of the house. While smaller chains do not have the buying power of large chains simply due to size, they do have the opportunity to hold a tighter rein on operations due to size. For many chains, there is significant opportunity to take cost and inefficiency out in this area, which can be a major profit-driver…”

source: “Public Company Reports” by Technomic (MarketBrief, July 2006)

“MarketBrief provides chain restaurant operators with research-based analysis of key industry developments. Access to past issues is offered free of charge by logging into this section of our site.

MarketBrief is produced by Technomic, Inc., the leading provider of consulting and consumer research to the restaurant industry.”

link: Amex MarketBrief Newsletter

Research: “Dining Out is a Quintessential American Pastime, According to Scarborough Research Restaurant Report” (Jul.2006)

excerpt:
“Ninety-six percent of U.S. adults dine out at a restaurant at least once per month. Two-fifths (40 percent) of the population visited a Quick Service Restaurant, such as McDonald’s, Wendy’s or Subway, six or more times during the past month, according to a new report on the restaurant industry from Scarborough Research…

The Restaurant Report analyzes a wide variety of consumer dining-out behaviors, including:

* Demographics of Quick Service restaurant and Sit-Down restaurant
patrons.
* Demographic and lifestyle analyses of consumers who are the most
frequent patrons of Quick Service and Sit-Down restaurants.
* Restaurant patronage by African-American and Hispanic consumers.
* Local market analyses, highlighting the top local markets for restaurant
patrons.”

source: “Dining Out is a Quintessential American Pastime, According to Scarborough Research Restaurant Report” (Scarborough Research, Jul.13,2006)

link: Dining Out is Quintessentially American: The Scarborough Restaurant Report [pdf]

Research: “Dining Out is a Quintessential American Pastime, According to Scarborough Research Restaurant Report” (Jul.2006)

excerpt:
“Ninety-six percent of U.S. adults dine out at a restaurant at least once per month. Two-fifths (40 percent) of the population visited a Quick Service Restaurant, such as McDonald’s, Wendy’s or Subway, six or more times during the past month, according to a new report on the restaurant industry from Scarborough Research…

The Restaurant Report analyzes a wide variety of consumer dining-out behaviors, including:

* Demographics of Quick Service restaurant and Sit-Down restaurant
patrons.
* Demographic and lifestyle analyses of consumers who are the most
frequent patrons of Quick Service and Sit-Down restaurants.
* Restaurant patronage by African-American and Hispanic consumers.
* Local market analyses, highlighting the top local markets for restaurant
patrons.”

source: “Dining Out is a Quintessential American Pastime, According to Scarborough Research Restaurant Report” (Scarborough Research, Jul.13,2006)

link: Dining Out is Quintessentially American: The Scarborough Restaurant Report [pdf]

Research: “Hospitality Industry Self-Service Technology Study – Redefining Customer Service” (2006)

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excerpt:
"The depth and range of self-service solutions in the hospitality industry has grown over the last year. Consumers are more interested and motivated to use self-service kiosks and both hotel and restaurant operators are making significant strides in respect to rolling out solutions. While self-service solutions still have limited availability in hotels and even fewer restaurants, the number of roll outs planned will increase markedly over the next four years.

…While it may not be surprising, it is still significant that the companies driving self-service represent the largest hotel and restaurant companies and that large hotel companies are also playing an important role in driving self-service at their restaurant locations as well. These large operators are poised to play a significant role in shaping the pace and range of self-service solutions in hospitality."

source: "Hospitality Industry Self-Service Technology Study – Redefining Customer Service" (Hospitality Technology, 2006) [pdf, free registration required]